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Welcome to your career toolkit
You don't need more high-level theory. You need practical levers you can pull today to make your customers happy and your targets achievable.
That is why I created this store. Every course here is built on my signature ACE Framework, designed to take the guesswork out of your day-to-day and help you build a career you love.
It starts with Activating Value, followed by Cultivating Relationships to drive retention and finally Expand Revenue to grow your customers.
To make this knowledge accessible to everyone now, I’ve designed my new Online Courses. I want to provide a high-value entry point for any CSM or Account Manager ready to step confidently into the commercial world of post-sales.
To truly thrive, you need to master three distinct phases of the customer journey. Choose the area where you want to grow today:
Onboarding
The Foundation. The first 30 days determine the lifetime of a customer. If they don't see value quickly, they won't stay. I have designed an Onboarding Masterclass that hooks your customers, drives adoption, and sets the stage for a long partnership.
Strategic Account Management
The Strategy. Moving from a "vendor" to a "trusted partner" requires more than just checking in. It requires a strategy. In the course Strategic Account Management, you will learn how to map stakeholders, understand their goals, and become the advisor they can't live without.
The Perfect QBR
The Growth. Growth shouldn't be a surprise; it should be a logical next step. Expansion is where you prove your worth. The course: The Perfect QBR transforms your Quarterly Business Reviews from boring status updates into powerful revenue drivers. Learn to present data, prove ROI, and expand revenue with confidence.
A blueprint for your next promotion.
These aren't just video lessons. These are hands-on, practical toolkits. I have poured years of experience into these modules to ensure that when you finish a course, you have a concrete skill you can use in your very next meeting.
Whether you are looking to fix a churn problem, improve your relationships, or aim for a leadership role, the ACE Framework courses are your map.
Ready to ACE your career? Pick a course, start learning, and watch your customer relationships—and your confidence—grow.
Have an idea for a course?
I am always looking to create new content that helps you thrive and progress in your career. If there is a specific skill or topic you would like to see added to the store, please reach out.
I’m happy to hop on a call and hear your thoughts on where you need more education. Book a time on my calendar below—I’d love to chat!